Any cancellations, returns or exchange are governed by this policy (“Return Policy”). The Return Policy is applicable for 15 days since your purchase. Unfortunately, we could not be to entertain any claims of refund and exchange after that.

1. Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is your responsibility to inspect products that you receive. If you have received a product that is defective / damaged / not matching your original order, please do not accept this package and return the package to the delivery person. If the delivery person refuses to accept this package, you may call us within 24 hours of such delivery to record with us the details of defective / damaged goods. Returns / exchanges due to defective / damaged goods will not be entertained more than 24 hours after you have received the goods.

Customers will bear the full cost and responsibility of shipping returns. 

2. Cancellations:

An order can be cancelled within 24 hours when it is placed. in which case, the amount in question shall be refunded in full. After 24 hours, it is subject to the returns and exchange clauses outlined within this policy

3. Exchange Policy:

Once shipped, any requests for exchange, will be subject to all the following conditions:

a) Exchange request must be made within 24 hours of initial receipt of goods  

b) The items are defective/damaged 

c) The items must not be a part of the non-eligible list below 

4. Refunds :

Once we receive the items that are requested for return / exchange, we will inspect the item as per the terms within this policy. If approved, then the refund will be processed a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.  

We recommend that you purchase shipping insurance as we don’t guarantee that we will receive any items that you return. 

Non-eligible list 

The following goods are exempted from returns, refunds and exchanges:

a) Perishable items such as food, flowers, newspapers or magazines

b) Intimate or Sanitary items

c) Hazardous materials, flammable liquids or gases

d) Gift cards

In case of any delays or assistance, please call us at 9819349819 or email us at info@sarahbags.in